Experience the difference of "Elite".

Sam Westcott

OwnerRez Team Member
Joined December 2009
127 posts
Topic

Blog Comments » FlipKey inquiry parsing

You may have noticed that some of your inquiries from FlipKey have come in as "unrecognized email" over the past week or two. This is due to some changes FlipKey made in the message format. We rele…

(Posted Aug 8, 2013 8:50 AM)

General Help and Questions » Importing rates from homeaway advert and Chf

@Diarmuid: You'd have to have some kind of shared login to the same account for all your clients to share, which I'm sure would be out of the question for you. We've designed "shared account" ideas…

(Posted Jul 9, 2013 8:39 PM)

Blog Comments » Scheduled sending for emails

This past week, we released an exciting new feature that allows users to send schedule (or time) based emails to guests. Instead of being tied to a specific event, you can now send emails based on a…

(Posted Jul 8, 2013 2:06 PM)

Blog Comments » Using iCal to share your calendar data

A few updates ago, we released the ability to publish and share your calendar data through the use of iCal feeds. iCal is a file format which allows internet users to share calendar events between d…

(Posted Jun 26, 2013 1:50 PM)

General Help and Questions » Urgent help needed -Security deposit CHARGE

@Jon: You're exactly right. The template is simply off. You did it the right way. We already found that bug (as reported by others) and it's fixed in development. The fix will be out in productio…

(Posted Jun 24, 2013 9:30 PM)

Blog Comments » Custom fields expanded to work with bookings

@Jimmy: Custom email sending is being worked on as we speak. The first part will include a TIME based send (eg. how many days before arrival) but we'll be adding on an EVENT based send after that. …

(Posted Jun 24, 2013 7:47 AM)

Blog Comments » Custom fields expanded to work with bookings

A few weeks ago we came out with custom fields for properties. A lot of users jumped on the feature immediately, but a few other users pointed out how useful it would be to be able to add custom fie…

(Posted Jun 20, 2013 7:36 AM)

Blog Comments » Custom fields for email templates

@Glenn: Custom email scheduling is THE NEXT thing to go out. We've been working on the design for awhile but we are actively preparing the (first pass beta) version of it for the next update. Mayb…

(Posted Jun 19, 2013 7:25 AM)

General Help and Questions » Security Deposit Email Templates

At the moment, we're restricting use of APIs only to integration partners. We have done a ton of work on it but there's a little further to go until we can release that live to the public. There's …

(Posted Jun 16, 2013 12:48 PM)

Blog Comments » Public guest forms for payments and security deposits

Have a guest who needs to enter a different card number for their second payment? Have a guest who paid by check but needs to put their security deposit on a credit card? You can now do all of that…

(Posted Jun 16, 2013 12:45 PM)

Blog Comments » Custom fields for email templates

FYI - custom fields can now be used for bookings, Glenn. That went out in tonight's release with a bunch of other things. ~Sam

(Posted Jun 13, 2013 11:07 PM)

General Help and Questions » Credit Card for Security Deposit entered by guest

FYI - that fix went out in tonight's release. Also, the security deposit and payment pages now show the URLs you can use for public forms. Just copy that URL and give it your guest for payment or s…

(Posted Jun 13, 2013 11:05 PM)

General Help and Questions » OwnerRez

Everything looks fine here in terms of sending emails. We had a hiccup with some sending two nights ago, but that was only for a few hours at night and everything went out the next morning. Nothing…

(Posted Jun 4, 2013 5:17 PM)

Blog Comments » Custom fields for email templates

In our most-recent update, we've added the ability for you to create custom fields for your properties. Custom fields are pieces of text that help your email templates say different things for diffe…

(Posted Jun 3, 2013 9:15 PM)

Blog Comments » Export to CSV/TSV, custom listing sites and disable properties

Right on the heels of last week's major update, we've just released another pile of features. Custom listing sites Most users receive inquiries from more sources than just the major listing sites l…

(Posted May 16, 2013 10:52 AM)

Blog Comments » Major design overhaul, new grids, export to Excel and more

We have been hard at work for the past several months on some upgrades to the back-end OwnerRez software that will make it possible for us to release updates faster and more often, provide more power…

(Posted May 6, 2013 10:00 PM)

General Help and Questions » New Release? Bug?

@Marinas Edge Found and fixed. Someone else reported it, and I was able to track it down based on their report. It was only happening for about 10% of alerts and only a certain kind (new bookings …

(Posted May 6, 2013 3:54 PM)

General Help and Questions » New Release? Bug?

@CBSunshinerental We just released a hotfix, a few minutes ago, to take care of a number of IE8 issues. It won't matter to you now since you just upgraded your browser, but I'm glad to have found t…

(Posted May 4, 2013 2:41 PM)

General Help and Questions » New Release? Bug?

@CBSunshinerental Something I didn't notice last night, but I see now... It's the browser you're using. Your last comment about it working on iPhone got my brain going (that and a fresh pot of cof…

(Posted May 4, 2013 8:23 AM)

General Help and Questions » New Release? Bug?

@CBSunshinerental I am looking at it now. We do not see any other reports of not being able to send quotes or replies. On the contrary, many quotes have been responded to since the release yesterd…

(Posted May 4, 2013 8:08 AM)